123inkt: reliable IT infrastructure together with Duocast

123inkt.nl is one of the Netherlands' best-known webshops. Founded in 2000, it grew into the market leader in the online sale of ink cartridges, toners, and office supplies. With more than 2.5 million customers and its own private label, the webshop has been a household name for over twenty years.

123inkt.nl has been voted Best Webshop in the computer, hardware & software category at the Shopping Awards twelve years in a row. It has also won the title of Best Webshop in the Netherlands on multiple occasions.

Millions of customers and rapid growth

The webshop offers the largest range of print supplies and office products at the best prices. 97% of orders are delivered within 24 hours. Delivering on that promise requires a stable and scalable platform — and the foundation for that is strong IT infrastructure, built together with Duocast since 2004.

A solid platform with Duocast

What started with a handful of web and mail servers has grown into a comprehensive platform. Duocast provides the availability and part of the connectivity for the entire webshop. From rack colocation to IP transit, internet access, and network management: the platform is fully redundant and has grown alongside the rapid expansion of 123inkt.nl.

Trust and shared responsibility

Tim de Wolf, ICT Director at 123inkt.nl, on the partnership with Duocast:

"Where the norm is to fully outsource management, we do it together with Duocast. Our developers have the freedom to implement updates and changes themselves without compromising availability. Duocast always looks at how we can fulfil the shared responsibility as effectively as possible. It has worked excellently for more than 15 years."

The partnership is not just about technology — it is also about trust and flexibility.