Managed hosting and administration
Those who want no hassle with their hosting environment choose managed hosting and administration. We handle the setup, monitoring, periodic maintenance, and updates to your environment. Our capabilities are extensive: we have in-depth knowledge of and experience with various Linux distributions, Proxmox, Kubernetes, Redis, RabbitMQ, Elasticsearch, MySQL, and PostgreSQL, and we are equally at home with network equipment from Juniper, Cisco, Fortigate, and A10. We monitor your platform around the clock and respond immediately when incidents occur.
Service Level Agreement
Managed hosting comes with a fixed number of support hours per month. For this, we offer different Service Level Agreements. At Duocast, you can choose from various levels of management. We can monitor your servers during office hours or around the clock, depending on your business case.
SLA Level 1
- 8/5 monitoring of agreed services
- 8/5 support access by email/phone
- No out-of-hours incident number
- 1 office-hour response time for priority 1
- 20 min. administration during office hours
- Periodic maintenance
- Security patches and updates
SLA Level 2
- 24/7 monitoring of agreed services
- 24/7 support access by email/phone
- Out-of-hours incident number
- 2-hour response time for priority 1
- 60 min. administration during office hours
- Periodic maintenance
- Security patches and updates
SLA Level 3
- 24/7 monitoring of agreed services
- 24/7 support access by email/phone
- Out-of-hours incident number
- 1-hour response time for priority 1
- 120 min. administration during office hours
- Periodic maintenance
- Security patches and updates
